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Reply To: Issue while opting to unlock Yahoo account due to login error? Call look after s

#178427
Bruce Banner
Participant

To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper.

If you’ve been asked to verify your identity multiple times, our system may have detected a threat to your account. When this happens, we may temporarily lock access to protect your information. Below are reasons why your account might be repeatedly locked:

Our system detected a risk to your password.
Your IP address is hidden or constantly changing.
Login attempts are occurring from different geographic locations in a short period of time.
If your account is affected, be sure to secure your account and update your recovery information.