Pubs, restaurants, hairdressers, hotels and historic sites will be required to keep customers’ personal details for 21 days under guidelines to help limit the spread of Covid-19.
As lockdown rules are eased, new guidance for England has been shared with businesses that will be allowed to reopen from 4 July so they remain “COVID secure”.
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Whatever that means…
The UK government has shared guidance for 4 different types of businesses: restaurants, pubs and bars, “close contact services” such as barbers and hairdressers, spas and tailors, hotels, and “heritage locations” such as churches and historic houses.
So here are the new rules:
Restaurants, bars, pubs and takeaways:
- Businesses in the same area need to consider the “cumulative impact” of many venues re-opening by working together, with local authorities and travel operators to assess the risk and apply “additional mitigations”
- This could include further lowering capacity, staggering entry times to avoid queues, arranging one-way travel routes between transport hubs and venues, advising patrons to avoid particularly crowded forms of transport or routes
- Plan for social distancing in the event of adverse weather conditions
- Ensure customers do not need to “unduly” raise their voices to hear each other by not playing loud music or TV
- Reducing number of surfaces touched by staff and customers – so ordering food and drinks directly to the table instead of at the counter.
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Close contact services (hairdressers, beauty salons, tattoo studios, spas, massage therapy and tailors):
- Place markings on the floor to show people where to sit
- Encourage customers to turn up to appointments exactly on time, and on their own, so they do not congregate in waiting areas
- If there is a queue this should be outside
- Customers should be seated away from each other and side to side, with at least one metre between them
- Till points must have perspex screens while doors and windows are to be kept open to increase ventilation
- Screens should be used, where practical, to create a barrier between work stations
- Hairdressers must wear a protective visor that extends below the chin, but do not need to wear a face mask
- Disposable equipment must be used, and if it cannot then it should be washed between clients
- Customers can choose to wear a face mask but it is not mandatory, and must wash or sanitise hands when entering
- They must bring their own drinks, and if not, disposable cups must be used
- No magazines
- Music must be turned down low so people do not shout
- Blow drys are allowed.
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Hotels and guest accommodation:
- Private rooms with en suite bathrooms, or one designated shower per guest room, can reopen
- Outdoor accommodation, such as campsites, can reopen with shared shower facilities if clear use and cleaning guidance is provided but all other shared facilities should be closed
- Reception areas must be cleaned more and screens placed in between guests and staff
- Minimise lift usage, drop off room service outside and encourage tips to be added to the bill
- Housekeeping staff must following handwashing guidance and make a checklist of all hand contact surfaces to be cleaned
- Guests should be encouraged to wear masks in corridors
- Clean keys and key cards between guests
- Make staff accessible via phone, emails and guest apps and encourage contactless payment or pre-payment
- Business events at hotels are not allowed.
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Heritage locations (historic buildings, monuments, sites, parks, gardens):
- Introduce a pre-booking system, stagger entry times and ensure new guidance is summarised clearly for guests at the entrance
- Arrange one-way travel routes between transport and the location, as well as in venues if social distancing is an issue
- Encourage visitors to avoid handling products while browsing
- Visitors who do not observe social distancing and hand washing measures should be refused services or entry
- Restrict numbers to avoid overcrowding and limit tour numbers to avoid guides shouting
- Find out the best way to regularly clean surfaces, this may be difficult for sensitive historic surfaces so they may have to be covered or rooms closed
- Have temporary markings to stop overcrowding, taking into consideration any possible lasting damage on historic surfaces – free standing signs are best
- Clean toilets more and have a visible cleaning schedule
- Clean audio guides between uses
- Stop repair work if there is no way to social distance
- Give volunteers extra time to get up to speed with new ways of working
- No indoor performances
- Guided tours may have to be stopped if building layout cannot accommodate social distancing
- Have a test run of new arrangements to make people feel safe and welcome.